Privacy Policy

1. Data controller

Ecoartes Colombia S.A.S., tax ID (NIT) 901670608-1, domiciled at Cra. 39 #69d-109, Nte. Centro Histórico, Barranquilla, Colombia, which operates the Studio Ecoartes brand and the website ecoartescolombia.co (hereinafter “Studio Ecoartes”). Email for personal data matters: comercial@ecoartescolombia.co. WhatsApp: +57 304 482 0525.

This policy complies with Law 1581 of 2012 and Decree 1074 of 2015 (which incorporates Decree 1377 of 2013) on personal data protection in Colombia.

2. Data we collect

• Contact details you give us when you write to us on WhatsApp, social media or email: name, phone number, email address, company or brand.
• Data you enter in the “Build your package” form: name, email address and WhatsApp number, together with the services you choose and the WhatsApp line you write to.
• Project information you share in the brief: a description of your business, files, logos and images.
• Billing and payment data: name or company name, ID document or tax ID (NIT) and address.
• Technical browsing data from the website: IP address, browser type and pages visited, used for security and to keep the site working. We do not use analytics tools or advertising pixels.

We do not request sensitive data or data about children or adolescents.

3. Purposes

• Answering your messages and sending you quotes.
• Delivering the services you hire: branding, packaging, web development, social media, audiovisual production and marketing.
• Invoicing, collecting payments and meeting legal and accounting obligations.
• Showing finished projects in our portfolio, as set out in the Terms and conditions of service.
• Sending you news and offers from Studio Ecoartes by email, only if you tick the box that authorizes it. You can withdraw that authorization at any time by replying to any of those emails or by writing to comercial@ecoartescolombia.co.
• Protecting the website against unauthorized access.

4. Authorization

By writing to us and giving us your data, you authorize its processing for the purposes described. We keep proof of that authorization for as long as the relationship lasts and for the time the law requires.

In the “Build your package” form, you give your authorization by ticking the corresponding box. As proof we keep the date and time, the IP address and the version of the text you accepted. The authorization to receive news by email is a separate, optional box: if you do not tick it, we only use your data to reply to you and send you the quote.

5. Your rights as data subject

As the owner of the data you can: access, update and correct your data; request proof of the authorization; be informed about how we use it; file complaints with the Superintendence of Industry and Commerce (SIC); revoke the authorization or ask us to delete your data when there is no legal or contractual duty to keep it; and access your data free of charge.

6. Inquiries and complaints

Write to comercial@ecoartescolombia.co or to WhatsApp +57 304 482 0525 with your name, ID document, a description of your request and a way to contact you. We answer inquiries within ten (10) business days at most and complaints within fifteen (15) business days at most. If we cannot answer within that time, we will tell you why and give you a new date, which will not exceed the legal limits.

7. Processors and transfers

To operate we use providers that may process data on our behalf, some outside Colombia: web hosting (Hostinger), messaging (WhatsApp, by Meta), the platform we use to send news emails, and the artificial intelligence providers behind the website’s virtual assistant (Google Gemini, OpenRouter and DeepSeek), which receive only the text of the questions. We require them to apply security measures and to use the data only to provide their service. We do not sell your data.

8. Security and retention

We apply reasonable technical and administrative measures to protect your data, such as an encrypted connection (HTTPS), a website firewall and access limited to the team members who need it. We keep the data for as long as the business relationship lasts and afterwards for the time required by accounting and tax rules.

9. Effective date and changes

This policy is effective as of November 12, 2026. If we change it, we will publish the new version on this page with its date.