{"id":681,"date":"2026-10-02T18:07:50","date_gmt":"2026-10-02T23:07:50","guid":{"rendered":"https:\/\/ecoartescolombia.co\/?page_id=681"},"modified":"2026-10-02T18:09:47","modified_gmt":"2026-10-02T23:09:47","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/ecoartescolombia.co\/en\/terminos-y-condiciones\/","title":{"rendered":"T\u00e9rminos y condiciones del servicio"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"681\" class=\"elementor elementor-681\" data-elementor-post-type=\"page\">\n\t\t\t\t<main class=\"elementor-element elementor-element-95cb111 e-con e-atomic-element e-div-block-base e-default-main e-95cb111-cc33232\" data-id=\"95cb111\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"95cb111\" data-eco-legal=\"1\" data-eco-root=\"1\">\n    <section class=\"elementor-element elementor-element-d772e2b e-con e-atomic-element e-div-block-base e-default-section e-d772e2b-ef4f8af\" data-id=\"d772e2b\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"d772e2b\">\n    \t\t\t<h1 data-interaction-id=\"85fb078\" class=\"e-85fb078-d154ebe e-heading-base e-default-h1\" data-e-type=\"widget\" data-id=\"85fb078\">TERMS AND CONDITIONS <br><em>OF SERVICE<\/em> \u2014&nbsp;ECOARTES<\/h1>\n\t\t<div class=\"elementor-element elementor-element-e52d577 e-con e-atomic-element e-div-block-base e-default-div e-e52d577-90cc451\" data-id=\"e52d577\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"e52d577\" data-eco-fade=\"30\">\n    \t\t\t<p class=\"e-d944da0-9ce4718 e-paragraph-base e-default-p\" data-interaction-id=\"d944da0\" data-e-type=\"widget\" data-id=\"d944da0\">Operating Policies, Project Management, Reviews, Payments and Rules of Conduct<\/p>\n\t\t\n<\/div>\n\n<\/section>\n<div class=\"elementor-element elementor-element-178514e e-con e-atomic-element e-div-block-base e-default-div e-178514e-bbd7d03\" data-id=\"178514e\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"178514e\">\n    <div class=\"elementor-element elementor-element-bd7f6a9 e-con e-atomic-element e-div-block-base e-default-div e-bd7f6a9-9df49a0\" data-id=\"bd7f6a9\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"bd7f6a9\" data-eco-toc=\"1\" data-eco-fade=\"30\">\n    \t\t\t<p class=\"e-1801cd6-b53c27f e-paragraph-base e-default-p\" data-interaction-id=\"1801cd6\" data-e-type=\"widget\" data-id=\"1801cd6\">Content<\/p>\n\t\t<nav class=\"elementor-element elementor-element-0be357d e-con e-atomic-element e-div-block-base e-default-nav e-0be357d-4470800\" data-id=\"0be357d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0be357d\" aria-label=\"Content\">\n    <a class=\"elementor-element elementor-element-1377fc1 e-con e-atomic-element e-div-block-base e-default-a e-1377fc1-27bcdbd\" data-id=\"1377fc1\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1377fc1\" href=\"#clausula-1\" target=\"_self\" data-eco-toc-link=\"clausula-1\">\n    \t\t\t<span class=\"e-7aaff48-cd7ac98 e-paragraph-base e-default-span\" data-interaction-id=\"7aaff48\" data-e-type=\"widget\" data-id=\"7aaff48\">1.<\/span>\n\t\t\t\t\t<span class=\"e-7fe014a-e2815f3 e-paragraph-base e-default-span\" data-interaction-id=\"7fe014a\" data-e-type=\"widget\" data-id=\"7fe014a\">Brief Commitment and Strategic Direction<\/span>\n\t\t\n<\/a>\n<a class=\"elementor-element elementor-element-b9fe238 e-con e-atomic-element e-div-block-base e-default-a e-b9fe238-7e530a3\" data-id=\"b9fe238\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"b9fe238\" href=\"#clausula-2\" target=\"_self\" data-eco-toc-link=\"clausula-2\">\n    \t\t\t<span class=\"e-e4603a4-470d5d2 e-paragraph-base e-default-span\" data-interaction-id=\"e4603a4\" data-e-type=\"widget\" data-id=\"e4603a4\">2.<\/span>\n\t\t\t\t\t<span class=\"e-4f13118-e7debfb e-paragraph-base e-default-span\" data-interaction-id=\"4f13118\" data-e-type=\"widget\" data-id=\"4f13118\">Schedule Compliance and Feedback<\/span>\n\t\t\n<\/a>\n<a class=\"elementor-element elementor-element-6a402cf e-con e-atomic-element e-div-block-base e-default-a e-6a402cf-8d1d4bb\" data-id=\"6a402cf\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6a402cf\" href=\"#clausula-3\" target=\"_self\" data-eco-toc-link=\"clausula-3\">\n    \t\t\t<span class=\"e-0099abe-dfc5b64 e-paragraph-base e-default-span\" data-interaction-id=\"0099abe\" data-e-type=\"widget\" data-id=\"0099abe\">3.<\/span>\n\t\t\t\t\t<span class=\"e-d1b5f44-a343cf2 e-paragraph-base e-default-span\" data-interaction-id=\"d1b5f44\" data-e-type=\"widget\" data-id=\"d1b5f44\">Anti-Abandonment Policy and Project Expiration<\/span>\n\t\t\n<\/a>\n<a class=\"elementor-element elementor-element-d515cf7 e-con e-atomic-element e-div-block-base e-default-a e-d515cf7-538d8c1\" data-id=\"d515cf7\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"d515cf7\" href=\"#clausula-4\" target=\"_self\" data-eco-toc-link=\"clausula-4\">\n    \t\t\t<span class=\"e-4e206d8-3831e76 e-paragraph-base e-default-span\" data-interaction-id=\"4e206d8\" data-e-type=\"widget\" data-id=\"4e206d8\">4.<\/span>\n\t\t\t\t\t<span class=\"e-6c781e7-5033c1b e-paragraph-base e-default-span\" data-interaction-id=\"6c781e7\" data-e-type=\"widget\" data-id=\"6c781e7\">Strict Review Policy (Maximum 2 Rounds)<\/span>\n\t\t\n<\/a>\n<a class=\"elementor-element elementor-element-fbc9a05 e-con e-atomic-element e-div-block-base e-default-a e-fbc9a05-d7ab7c0\" data-id=\"fbc9a05\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"fbc9a05\" href=\"#clausula-5\" target=\"_self\" data-eco-toc-link=\"clausula-5\">\n    \t\t\t<span class=\"e-0beefca-e09347e e-paragraph-base e-default-span\" data-interaction-id=\"0beefca\" data-e-type=\"widget\" data-id=\"0beefca\">5.<\/span>\n\t\t\t\t\t<span class=\"e-e923755-b795daf e-paragraph-base e-default-span\" data-interaction-id=\"e923755\" data-e-type=\"widget\" data-id=\"e923755\">No-Refund Policy and Creative Misalignment Process<\/span>\n\t\t\n<\/a>\n<a class=\"elementor-element elementor-element-d79542c e-con e-atomic-element e-div-block-base e-default-a e-d79542c-3c13b15\" data-id=\"d79542c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"d79542c\" href=\"#clausula-6\" target=\"_self\" data-eco-toc-link=\"clausula-6\">\n    \t\t\t<span class=\"e-9d3fc05-32d9124 e-paragraph-base e-default-span\" data-interaction-id=\"9d3fc05\" data-e-type=\"widget\" data-id=\"9d3fc05\">6.<\/span>\n\t\t\t\t\t<span class=\"e-de37dbb-efb23d4 e-paragraph-base e-default-span\" data-interaction-id=\"de37dbb\" data-e-type=\"widget\" data-id=\"de37dbb\">Delivery of Review Material and Non-Payment<\/span>\n\t\t\n<\/a>\n<a class=\"elementor-element elementor-element-134eb9b e-con e-atomic-element e-div-block-base e-default-a e-134eb9b-8b5d272\" data-id=\"134eb9b\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"134eb9b\" href=\"#clausula-7\" target=\"_self\" data-eco-toc-link=\"clausula-7\">\n    \t\t\t<span class=\"e-a4111b0-d25e517 e-paragraph-base e-default-span\" data-interaction-id=\"a4111b0\" data-e-type=\"widget\" data-id=\"a4111b0\">7.<\/span>\n\t\t\t\t\t<span class=\"e-65d36f3-7eb7de0 e-paragraph-base e-default-span\" data-interaction-id=\"65d36f3\" data-e-type=\"widget\" data-id=\"65d36f3\">Meeting Management and Punctuality<\/span>\n\t\t\n<\/a>\n<a class=\"elementor-element elementor-element-0a36940 e-con e-atomic-element e-div-block-base e-default-a e-0a36940-3d9a39b\" data-id=\"0a36940\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0a36940\" href=\"#clausula-8\" target=\"_self\" data-eco-toc-link=\"clausula-8\">\n    \t\t\t<span class=\"e-0a0fa67-97afab0 e-paragraph-base e-default-span\" data-interaction-id=\"0a0fa67\" data-e-type=\"widget\" data-id=\"0a0fa67\">8.<\/span>\n\t\t\t\t\t<span class=\"e-7871ec8-e02d9b8 e-paragraph-base e-default-span\" data-interaction-id=\"7871ec8\" data-e-type=\"widget\" data-id=\"7871ec8\">Framework of Respect, Conduct and Zero Tolerance for Mistreatment<\/span>\n\t\t\n<\/a>\n<a class=\"elementor-element elementor-element-75c8688 e-con e-atomic-element e-div-block-base e-default-a e-75c8688-fcf54dc\" data-id=\"75c8688\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"75c8688\" href=\"#clausula-9\" target=\"_self\" data-eco-toc-link=\"clausula-9\">\n    \t\t\t<span class=\"e-c64eadc-e07b076 e-paragraph-base e-default-span\" data-interaction-id=\"c64eadc\" data-e-type=\"widget\" data-id=\"c64eadc\">9.<\/span>\n\t\t\t\t\t<span class=\"e-d15e27f-a62ef5a e-paragraph-base e-default-span\" data-interaction-id=\"d15e27f\" data-e-type=\"widget\" data-id=\"d15e27f\">Official Channels and Hours<\/span>\n\t\t\n<\/a>\n<a class=\"elementor-element elementor-element-7e19c02 e-con e-atomic-element e-div-block-base e-default-a e-7e19c02-3be3990\" data-id=\"7e19c02\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7e19c02\" href=\"#clausula-10\" target=\"_self\" data-eco-toc-link=\"clausula-10\">\n    \t\t\t<span class=\"e-c7a6ad6-44a806a e-paragraph-base e-default-span\" data-interaction-id=\"c7a6ad6\" data-e-type=\"widget\" data-id=\"c7a6ad6\">10.<\/span>\n\t\t\t\t\t<span class=\"e-0454387-283fe0a e-paragraph-base e-default-span\" data-interaction-id=\"0454387\" data-e-type=\"widget\" data-id=\"0454387\">Use in Portfolio and for Commercial\/Educational Purposes<\/span>\n\t\t\n<\/a>\n<a class=\"elementor-element elementor-element-33bbc96 e-con e-atomic-element e-div-block-base e-default-a e-33bbc96-00cfa4d\" data-id=\"33bbc96\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"33bbc96\" href=\"#aceptacion\" target=\"_self\" data-eco-toc-link=\"aceptacion\">\n    \t\t\t<span class=\"e-f323771-1877b16 e-paragraph-base e-default-span\" data-interaction-id=\"f323771\" data-e-type=\"widget\" data-id=\"f323771\">\u2014<\/span>\n\t\t\t\t\t<span class=\"e-a4eacb6-6c32062 e-paragraph-base e-default-span\" data-interaction-id=\"a4eacb6\" data-e-type=\"widget\" data-id=\"a4eacb6\">ACCEPTANCE OF TERMS AND CONDITIONS<\/span>\n\t\t\n<\/a>\n\n<\/nav>\n\n<\/div>\n<div class=\"elementor-element elementor-element-f17dda2 e-con e-atomic-element e-div-block-base e-default-div e-f17dda2-ff0a386\" data-id=\"f17dda2\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"f17dda2\" data-eco-clauses=\"1\">\n    <section class=\"elementor-element elementor-element-30157e9 e-con e-atomic-element e-div-block-base e-default-section e-30157e9-82f0a8c\" data-id=\"30157e9\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"30157e9\" id=\"clausula-1\" data-eco-clause=\"clausula-1\">\n    \t\t\t<h2 data-interaction-id=\"ef5f5a8\" class=\"e-ef5f5a8-5804adc e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"ef5f5a8\"><em>1.<\/em> Brief Commitment and Strategic Direction<\/h2>\n\t\t<div class=\"elementor-element elementor-element-8a2e7b6 e-con e-atomic-element e-div-block-base e-default-div e-8a2e7b6-1642144\" data-id=\"8a2e7b6\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"8a2e7b6\" role=\"list\">\n    <div class=\"elementor-element elementor-element-85423ae e-con e-atomic-element e-div-block-base e-default-div e-85423ae-16f0ce4\" data-id=\"85423ae\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"85423ae\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-d84f592-39f5512 e-paragraph-base e-default-p\" data-interaction-id=\"d84f592\" data-e-type=\"widget\" data-id=\"d84f592\"><strong>Clarity of Information:<\/strong> The client agrees to provide a clear, complete and transparent guide about their product, service and the desired direction for their brand during the initial stage of the project.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-a87c92c e-con e-atomic-element e-div-block-base e-default-div e-a87c92c-3f64057\" data-id=\"a87c92c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"a87c92c\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-ab096ea-b80be93 e-paragraph-base e-default-p\" data-interaction-id=\"ab096ea\" data-e-type=\"widget\" data-id=\"ab096ea\"><strong>Fixed Concept:<\/strong> Once the kick-off meeting has been completed and approved, or the brief has been delivered, the main strategic concept cannot be modified. Any change of idea, radical change of direction or shift in the concept after this point will not be considered a revision, but a new requirement that will generate an additional quote and contract.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-ab825d8 e-con e-atomic-element e-div-block-base e-default-section e-ab825d8-c64fc2e\" data-id=\"ab825d8\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"ab825d8\" id=\"clausula-2\" data-eco-clause=\"clausula-2\">\n    \t\t\t<h2 data-interaction-id=\"320aefb\" class=\"e-320aefb-624caeb e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"320aefb\"><em>2.<\/em> Schedule Compliance and Feedback<\/h2>\n\t\t<div class=\"elementor-element elementor-element-427c983 e-con e-atomic-element e-div-block-base e-default-div e-427c983-e67cbbe\" data-id=\"427c983\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"427c983\" role=\"list\">\n    <div class=\"elementor-element elementor-element-84dcd5e e-con e-atomic-element e-div-block-base e-default-div e-84dcd5e-9cb2131\" data-id=\"84dcd5e\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"84dcd5e\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-b9f076c-d44eb60 e-paragraph-base e-default-p\" data-interaction-id=\"b9f076c\" data-e-type=\"widget\" data-id=\"b9f076c\"><strong>Timely Responses:<\/strong> The project follows a strict schedule. The client must provide constant, consolidated feedback within the deadlines set by the team so as not to affect the delivery dates.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-f6b078e e-con e-atomic-element e-div-block-base e-default-div e-f6b078e-8d3da3b\" data-id=\"f6b078e\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"f6b078e\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-ad52e05-26965ab e-paragraph-base e-default-p\" data-interaction-id=\"ad52e05\" data-e-type=\"widget\" data-id=\"ad52e05\"><strong>Process Continuity:<\/strong> The client may not unilaterally pause, be absent or suspend communication during the development of the project.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-ca83796 e-con e-atomic-element e-div-block-base e-default-section e-ca83796-77688ba\" data-id=\"ca83796\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"ca83796\" id=\"clausula-3\" data-eco-clause=\"clausula-3\">\n    \t\t\t<h2 data-interaction-id=\"498fd15\" class=\"e-498fd15-619aae1 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"498fd15\"><em>3.<\/em> Anti-Abandonment Policy and Project Expiration<\/h2>\n\t\t<div class=\"elementor-element elementor-element-91048f6 e-con e-atomic-element e-div-block-base e-default-div e-91048f6-280a040\" data-id=\"91048f6\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"91048f6\" role=\"list\">\n    <div class=\"elementor-element elementor-element-5a3e196 e-con e-atomic-element e-div-block-base e-default-div e-5a3e196-d81c6d0\" data-id=\"5a3e196\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"5a3e196\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-d603f24-5c8f0e6 e-paragraph-base e-default-p\" data-interaction-id=\"d603f24\" data-e-type=\"widget\" data-id=\"d603f24\"><strong>Absence and Lack of Communication:<\/strong> If the client does not respond, travels, postpones meetings or interrupts communication for more than fifteen (15) calendar days without prior notice and a verified medical justification, the project will automatically expire due to abandonment by the contracting party.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-5c689e5 e-con e-atomic-element e-div-block-base e-default-div e-5c689e5-fdb2a01\" data-id=\"5c689e5\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"5c689e5\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-9fc55df-24ee5d2 e-paragraph-base e-default-p\" data-interaction-id=\"9fc55df\" data-e-type=\"widget\" data-id=\"9fc55df\"><strong>Effects of Abandonment:<\/strong><\/p>\n\t\t<div class=\"elementor-element elementor-element-47766be e-con e-atomic-element e-div-block-base e-default-div e-47766be-0a25617\" data-id=\"47766be\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"47766be\" role=\"list\">\n    <div class=\"elementor-element elementor-element-74b84a5 e-con e-atomic-element e-div-block-base e-default-div e-74b84a5-aa080cc\" data-id=\"74b84a5\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"74b84a5\" role=\"listitem\" data-eco-sub=\"1\">\n    \t\t\t<p class=\"e-be8aaf0-d56efae e-paragraph-base e-default-p\" data-interaction-id=\"be8aaf0\" data-e-type=\"widget\" data-id=\"be8aaf0\">The contract will be cancelled with no right to a refund of the money paid.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-3b72474 e-con e-atomic-element e-div-block-base e-default-div e-3b72474-595b6d4\" data-id=\"3b72474\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3b72474\" role=\"listitem\" data-eco-sub=\"1\">\n    \t\t\t<p class=\"e-44fd3d8-04f7cbc e-paragraph-base e-default-p\" data-interaction-id=\"44fd3d8\" data-e-type=\"widget\" data-id=\"44fd3d8\">The only way to formally suspend the process without penalty is a verified medical leave.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-0c3d8e4 e-con e-atomic-element e-div-block-base e-default-div e-0c3d8e4-25c5a99\" data-id=\"0c3d8e4\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0c3d8e4\" role=\"listitem\" data-eco-sub=\"1\">\n    \t\t\t<p class=\"e-6459d4b-a638750 e-paragraph-base e-default-p\" data-interaction-id=\"6459d4b\" data-e-type=\"widget\" data-id=\"6459d4b\">To resume an expired project in the future, the client must pay a Reactivation Fee of 25% of the total value of the contracted package, subject to the company's schedule availability.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-0cf7095 e-con e-atomic-element e-div-block-base e-default-section e-0cf7095-940b8d6\" data-id=\"0cf7095\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0cf7095\" id=\"clausula-4\" data-eco-clause=\"clausula-4\">\n    \t\t\t<h2 data-interaction-id=\"c997ba5\" class=\"e-c997ba5-9376973 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"c997ba5\"><em>4.<\/em> Strict Review Policy (Maximum 2 Rounds)<\/h2>\n\t\t<div class=\"elementor-element elementor-element-07675cf e-con e-atomic-element e-div-block-base e-default-div e-07675cf-39d42db\" data-id=\"07675cf\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"07675cf\" role=\"list\">\n    <div class=\"elementor-element elementor-element-a6b54db e-con e-atomic-element e-div-block-base e-default-div e-a6b54db-03d404a\" data-id=\"a6b54db\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"a6b54db\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-4d30c79-658a9b8 e-paragraph-base e-default-p\" data-interaction-id=\"4d30c79\" data-e-type=\"widget\" data-id=\"4d30c79\"><strong>Change Limit:<\/strong> Each phase or creative proposal includes a maximum of two (2) rounds of revisions or adjustments.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-df56a2e e-con e-atomic-element e-div-block-base e-default-div e-df56a2e-9f33ffe\" data-id=\"df56a2e\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"df56a2e\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-1299710-190cf52 e-paragraph-base e-default-p\" data-interaction-id=\"1299710\" data-e-type=\"widget\" data-id=\"1299710\"><strong>Consolidated Comments:<\/strong> A review round consists of a single document or complete list sent by the client with all their comments. Fragmented comments, or comments sent in parts on different days within the same round, will not be accepted.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-029190d e-con e-atomic-element e-div-block-base e-default-div e-029190d-142cc72\" data-id=\"029190d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"029190d\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-e7ed6ac-2893419 e-paragraph-base e-default-p\" data-interaction-id=\"e7ed6ac\" data-e-type=\"widget\" data-id=\"e7ed6ac\"><strong>Additional Adjustments:<\/strong> Any change request from the third (3rd) round onward, or changes to elements already approved in earlier phases, will be quoted as additional design and development hours.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-71234a3 e-con e-atomic-element e-div-block-base e-default-section e-71234a3-83a674c\" data-id=\"71234a3\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"71234a3\" id=\"clausula-5\" data-eco-clause=\"clausula-5\">\n    \t\t\t<h2 data-interaction-id=\"4dd97ff\" class=\"e-4dd97ff-a8798c8 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"4dd97ff\"><em>5.<\/em> No-Refund Policy and Creative Misalignment Process<\/h2>\n\t\t<div class=\"elementor-element elementor-element-2554d1c e-con e-atomic-element e-div-block-base e-default-div e-2554d1c-fd836e6\" data-id=\"2554d1c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2554d1c\" role=\"list\">\n    <div class=\"elementor-element elementor-element-e4b9352 e-con e-atomic-element e-div-block-base e-default-div e-e4b9352-01fb63c\" data-id=\"e4b9352\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"e4b9352\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-4a37a4f-763521c e-paragraph-base e-default-p\" data-interaction-id=\"4a37a4f\" data-e-type=\"widget\" data-id=\"4a37a4f\"><strong>No Refunds:<\/strong> Under no circumstances will money be refunded because of dissatisfaction with the creative proposal presented. The advance payment and installments cover the hours of research, strategy, concept and technical work carried out by the team.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-0565057 e-con e-atomic-element e-div-block-base e-default-div e-0565057-9b31073\" data-id=\"0565057\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0565057\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-ed77e3c-9ac615c e-paragraph-base e-default-p\" data-interaction-id=\"ed77e3c\" data-e-type=\"widget\" data-id=\"ed77e3c\"><strong>Protocol in Case of Dissatisfaction:<\/strong> If the initial proposal does not meet the client's expectations, no refund applies. Instead, a Creative Diagnosis Meeting will be scheduled to review in detail the points of misalignment with the initial brief and apply the corresponding round of changes (within the limit of the 2 agreed rounds).<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-e989118 e-con e-atomic-element e-div-block-base e-default-section e-e989118-33829c1\" data-id=\"e989118\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"e989118\" id=\"clausula-6\" data-eco-clause=\"clausula-6\">\n    \t\t\t<h2 data-interaction-id=\"c2a57b3\" class=\"e-c2a57b3-cffbf9d e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"c2a57b3\"><em>6.<\/em> Delivery of Review Material and Non-Payment<\/h2>\n\t\t<div class=\"elementor-element elementor-element-3e9b239 e-con e-atomic-element e-div-block-base e-default-div e-3e9b239-b209e59\" data-id=\"3e9b239\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3e9b239\" role=\"list\">\n    <div class=\"elementor-element elementor-element-fdb3888 e-con e-atomic-element e-div-block-base e-default-div e-fdb3888-87fda2c\" data-id=\"fdb3888\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"fdb3888\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-4242113-3bc9652 e-paragraph-base e-default-p\" data-interaction-id=\"4242113\" data-e-type=\"widget\" data-id=\"4242113\"><strong>Protection of Intellectual Work:<\/strong> ECOARTES will not deliver or send high-resolution material, editable files, final presentations or brand manuals if there are pending balances or overdue installments.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-7874abf e-con e-atomic-element e-div-block-base e-default-div e-7874abf-8add9bd\" data-id=\"7874abf\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7874abf\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-67f008c-b47b6ec e-paragraph-base e-default-p\" data-interaction-id=\"67f008c\" data-e-type=\"widget\" data-id=\"67f008c\"><strong>Review Mode:<\/strong> Progress presentations and reviews will be carried out only with watermarks, non-downloadable previews or screen-sharing meetings. The formal delivery of the final master files will take place solely and exclusively after confirmation that 100% of the project value has been paid.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-d659fa6 e-con e-atomic-element e-div-block-base e-default-section e-d659fa6-ecdd27c\" data-id=\"d659fa6\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"d659fa6\" id=\"clausula-7\" data-eco-clause=\"clausula-7\">\n    \t\t\t<h2 data-interaction-id=\"3678498\" class=\"e-3678498-a1726c8 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"3678498\"><em>7.<\/em> Meeting Management and Punctuality<\/h2>\n\t\t<div class=\"elementor-element elementor-element-580914c e-con e-atomic-element e-div-block-base e-default-div e-580914c-1e97a6e\" data-id=\"580914c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"580914c\" role=\"list\">\n    <div class=\"elementor-element elementor-element-b7e3db7 e-con e-atomic-element e-div-block-base e-default-div e-b7e3db7-9af0aa8\" data-id=\"b7e3db7\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"b7e3db7\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-1eeb286-da48483 e-paragraph-base e-default-p\" data-interaction-id=\"1eeb286\" data-e-type=\"widget\" data-id=\"1eeb286\"><strong>Cancellations:<\/strong> Scheduled meetings must be confirmed or rescheduled at least 24 hours in advance.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-4e22df9 e-con e-atomic-element e-div-block-base e-default-div e-4e22df9-223871c\" data-id=\"4e22df9\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"4e22df9\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-b13e3a2-a635a13 e-paragraph-base e-default-p\" data-interaction-id=\"b13e3a2\" data-e-type=\"widget\" data-id=\"b13e3a2\"><strong>Absence or Grace Period:<\/strong> If the client postpones a meeting with less than 24 hours' notice, or does not show up within the first 15 minutes of grace, the meeting will be considered held and used within the schedule. An additional rescheduling fee will apply to book a new session.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-316f066 e-con e-atomic-element e-div-block-base e-default-section e-316f066-fe42be0\" data-id=\"316f066\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"316f066\" id=\"clausula-8\" data-eco-clause=\"clausula-8\">\n    \t\t\t<h2 data-interaction-id=\"6114ae9\" class=\"e-6114ae9-d2005db e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"6114ae9\"><em>8.<\/em> Framework of Respect, Conduct and Zero Tolerance for Mistreatment<\/h2>\n\t\t<div class=\"elementor-element elementor-element-c3533f6 e-con e-atomic-element e-div-block-base e-default-div e-c3533f6-a2b1dfa\" data-id=\"c3533f6\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"c3533f6\" role=\"list\">\n    <div class=\"elementor-element elementor-element-47d54a4 e-con e-atomic-element e-div-block-base e-default-div e-47d54a4-75df2f5\" data-id=\"47d54a4\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"47d54a4\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-e574156-d610372 e-paragraph-base e-default-p\" data-interaction-id=\"e574156\" data-e-type=\"widget\" data-id=\"e574156\"><strong>Professional Relationship:<\/strong> The relationship between the client and the ECOARTES team will be based on mutual respect, courtesy and professionalism.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-186c452 e-con e-atomic-element e-div-block-base e-default-div e-186c452-ad84dd5\" data-id=\"186c452\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"186c452\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-49e75f2-4326fd9 e-paragraph-base e-default-p\" data-interaction-id=\"49e75f2\" data-e-type=\"widget\" data-id=\"49e75f2\"><strong>Zero Tolerance Protocol:<\/strong> Disrespect, verbal aggression, derogatory language, an arrogant tone, demands outside the channels or pressure outside the contractual framework will not be tolerated.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-38729dc e-con e-atomic-element e-div-block-base e-default-div e-38729dc-dd0f290\" data-id=\"38729dc\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"38729dc\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-426e2f8-2909e32 e-paragraph-base e-default-p\" data-interaction-id=\"426e2f8\" data-e-type=\"widget\" data-id=\"426e2f8\"><strong>Termination for Disrespect:<\/strong> If the client engages in any of these behaviors, ECOARTES will issue a single formal written warning. A repeat of this behavior will cause the immediate and irrevocable termination of the contract by the agency, and the client will lose all the money paid and the rights to use the work done up to that date.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-aa935db e-con e-atomic-element e-div-block-base e-default-section e-aa935db-0d969da\" data-id=\"aa935db\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"aa935db\" id=\"clausula-9\" data-eco-clause=\"clausula-9\">\n    \t\t\t<h2 data-interaction-id=\"f50fd9b\" class=\"e-f50fd9b-73acd7f e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"f50fd9b\"><em>9.<\/em> Official Channels and Hours<\/h2>\n\t\t<div class=\"elementor-element elementor-element-3b1ca87 e-con e-atomic-element e-div-block-base e-default-div e-3b1ca87-38ced27\" data-id=\"3b1ca87\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3b1ca87\" role=\"list\">\n    <div class=\"elementor-element elementor-element-d52399c e-con e-atomic-element e-div-block-base e-default-div e-d52399c-1e3ff2e\" data-id=\"d52399c\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"d52399c\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-1829356-e446fb5 e-paragraph-base e-default-p\" data-interaction-id=\"1829356\" data-e-type=\"widget\" data-id=\"1829356\"><strong>Centralized Communication:<\/strong> All feedback, delivery of materials or requests must be made only through the formal official channels (official email or the assigned project management platform). Changes or requests sent by personal text messages, unofficial voice notes or unscheduled calls will not be processed.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n<section class=\"elementor-element elementor-element-ae3d598 e-con e-atomic-element e-div-block-base e-default-section e-ae3d598-e18b7c1\" data-id=\"ae3d598\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"ae3d598\" id=\"clausula-10\" data-eco-clause=\"clausula-10\">\n    \t\t\t<h2 data-interaction-id=\"5fd3aa0\" class=\"e-5fd3aa0-fc9e79f e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"5fd3aa0\"><em>10.<\/em> Use in Portfolio and for Commercial\/Educational Purposes<\/h2>\n\t\t<div class=\"elementor-element elementor-element-c5e84ff e-con e-atomic-element e-div-block-base e-default-div e-c5e84ff-37d2caf\" data-id=\"c5e84ff\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"c5e84ff\" role=\"list\">\n    <div class=\"elementor-element elementor-element-fa2d065 e-con e-atomic-element e-div-block-base e-default-div e-fa2d065-c1a28d7\" data-id=\"fa2d065\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"fa2d065\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-13f519e-d3943c7 e-paragraph-base e-default-p\" data-interaction-id=\"13f519e\" data-e-type=\"widget\" data-id=\"13f519e\"><strong>Right to Display:<\/strong> Unless there is a non-disclosure agreement (NDA) signed in writing before the project starts, ECOARTES reserves the right to display, publish and share the completed project on its digital channels, website, social media, sales presentations and work portfolios.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-6401987 e-con e-atomic-element e-div-block-base e-default-div e-6401987-9bddc01\" data-id=\"6401987\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6401987\" role=\"listitem\" data-eco-item=\"1\">\n    \t\t\t<p class=\"e-b3cd584-6bd23b3 e-paragraph-base e-default-p\" data-interaction-id=\"b3cd584\" data-e-type=\"widget\" data-id=\"b3cd584\"><strong>Purpose:<\/strong> Such publication will be made only for promotional purposes, to show success stories, or for educational and teaching purposes about the agency's creative process.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n\n<\/div>\n\n<\/div>\n<section class=\"elementor-element elementor-element-6fcf4dc e-con e-atomic-element e-div-block-base e-default-section e-6fcf4dc-54a9d78\" data-id=\"6fcf4dc\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6fcf4dc\" id=\"aceptacion\" data-eco-clause=\"aceptacion\" data-eco-accept=\"1\">\n    <div class=\"elementor-element elementor-element-3837b58 e-con e-atomic-element e-div-block-base e-default-div e-3837b58-c7b27fe\" data-id=\"3837b58\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3837b58\">\n    \t\t\t<h2 data-interaction-id=\"0c73407\" class=\"e-0c73407-0e04fe9 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"0c73407\">ACCEPTANCE OF TERMS AND CONDITIONS<\/h2>\n\t\t\t\t\t<p class=\"e-c0f7ada-8f40927 e-paragraph-base e-default-p\" data-interaction-id=\"c0f7ada\" data-e-type=\"widget\" data-id=\"c0f7ada\"><strong>Notice of Tacit Acceptance:<\/strong> This document is formally sent to the client by email and\/or attached to the commercial proposal. Once the document has been sent by email, if no reply with express, individual written objections is received from the client within twenty-four (24) business hours, or otherwise upon making the first advance payment\/installment for the service, each and every one of the conditions set out here for the development of the project will be considered tacitly, fully and bindingly accepted.<\/p>\n\t\t\n<\/div>\n\n<\/section>\n\n<\/main>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>T\u00c9RMINOS Y CONDICIONES DEL SERVICIO \u2014&nbsp;ECOARTES Pol\u00edticas Operativas, Gesti\u00f3n de Proyectos, Revisiones, Pagos y Normas de Convivencia Contenido 1. Compromiso [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-681","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - 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